Japanese-born Miho Aoki and Vietnamese-born Thuy Pham founded United Bamboo in New York in 1998 and has since expanded the brand into a cultural project.  United Bamboo has established itself as a pioneer in fashion design and creative collaboration with downtown artists, curators and musicians.  The pair continues to expand their conceptual reach through collaborations with a diverse community of artists.
United Bamboo has been connected to some of New York's major downtown musicians from the appearance of Chan Marshall in an early ad campaign to running its own music label, UUAR, which put out the seminal compilation "They Keep Me Smiling"curated by Black Dice drummer & artist Hisham Baroocha.  A collectors hardcover book/CD that included music and artwork by Animal Collective, Gang Gang Dance, Black Dice & others.  Mucisians who have been commissioned to make fashion show music and/or performed include: Karen O (Yeah Yeah Yeahs), Panda Bear, Sean Lennon, James Iha (Smashing Pumpkins), Pete Kember (Spaceman 3), and Cibo Matto.  
Artist collaborations have included Terence Koh modeling for United Bamboo's menswear campaign as well as commissioned artist series tee shirts with some of New York's best known young gallerists like John Connelly, Daniel Reich and James Fuentes.  The brand has also collaborated with Rita Ackermann and Pier Fichefeux on various prints.  United Bamboo's first store in Tokyo was designed by famed artist turned architect, Vito Acconci.  The Daikanyama shop has since closed and a new one has opened at Marronnier Gate in Tokyo.  
Beyond the art and music world, United Bamboo has also collaborated with apparel and accessory products with other brands like Parisian hip brand Kitsune, Japanese accessory brand Porter, Converse shoes, Eastland boots, and Kaneko handmade sunglasses.
Aoki and Pham are also the duo behind the totally adorable line of cat inspired products called Catclub.  Today, the United Bamboo brand consists of the main ready-to-wear collection, the accessories and lifestyle goods line Le Bac, the organic room wear line Bamboo By, and of course, Catclub.  
United Bamboo USA
83 Canal St Rm 202
New York, NY 10002
tel. (212) 925-3311
email hello@unitedbamboo.com

We are closed on the weekends and for the following holidays:
New Year's Eve and Day
Martin Luther King Jr. Day
Presidents' Day
Memorial Day
Independence Day
Labor Day
Columbus Day
Veterans Day
Thanksgiving Holiday
Christmas Eve and Day

Please refer to our sizing guide below for measurements or contact us at help@unitedbamboo.com if you need additional or specific sizing info.


 SizeChest/Bust (')Waist (')HIP (8' below waist)
XS 0 32 24 34.5
2 33 25 35.5
S 4 34 26 36.5
6 35 27 37.5
M 8 36 28 38.5
10 37 29 39.5
L 12 38.5 30.5 41
14 40 32 42.5


 SizeChest (')Waist (')Arm (')
S 34 34 28 31.5
36 36 30 32
M 38 38 32 32.5
40 40 34 33
L 42 42 36 33.5
44 44 38 34
XL 46 46 40 34.5
48 48 42 35

Occasionally we may take your order and consequently discover that the item is not available for shipping (i.e., it is backordered, sold out, damaged or defective). In such cases, we will notify you via email of the status and do our utmost to fulfill the order as soon as possible. You’ll also have the option to cancel the order.

Product availability is subject to change without notice. We do our best to correct errors when discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).

Unfortunately orders cannot be canceled once you have completed the checkout process. Due to our commitment to processing your order quickly, once the checkout process is completed, we immediately notify our warehouse to prepare your order for shipment. We apologize for any inconvenience that this may cause you.

All prices are subject to change without notice. We currently do not have a price-matching policy. Companies selling over the Internet are subject to the same sales tax collection requirements as any other retailer. Items purchased and shipped to addresses in New York State are subject to applicable sales tax.

We endeavor to provide accurate and complete descriptions and representations of our products. However, United Bamboo does not warrant that product descriptions, photos or other content of this site is accurate, complete, reliable, current, or error-free. This site may contain typographical errors or inaccuracies and may not be complete or current. Color variations may occur due to monitor settings or descriptions may be incomplete due to human error. We do our best to correct errors when discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, and United Bamboo reserves the right to cancel or refuse any order placed based on incorrect pricing or availability information.

If a product offered by United Bamboo is not as described, your sole remedy is to return it in its original and unused condition. We apologize for any inconvenience.

We accept orders through our web site (www.UnitedBamboo.com) or at our showroom. The methods of payment we accept are Visa, MasterCard and American Express.

Please note that your credit card will not be charged until all items in your order have been shipped. Backordered items are usually shipped within 2-3 weeks from the order date. Should your item take longer than that to restock, we will contact you to make sure that you still want to wait for the item. With your permission, we will then charge your card even though the order has not yet shipped. You can receive a credit to your account should you later change your mind about the backordered item.

We want you to be satisfied with your purchase. You can return your item to us in its original and unused condition, with hang tags attached, within 14 days of receiving it for an exchange, store credit or refund. Some items may not be returned or exchanged, but we note such restrictions on the product detail page.

Ship the original and unused item, along with a copy of your email receipt or packing slip, to the address on the left. We are not responsible for items returned to any other address.

For your protection, we recommend you use FedEx, UPS, the US Postal Service or any other delivery service with delivery and tracking capabilities. The customer is responsible for all shipping and packaging costs related to exchanging or returning an item. We are not responsible for lost or misdirected returns. We cannot accept returns COD. Items received after 14 days will not be accepted for exchange, store credit or return, and will be shipped back to the customer at their cost.

For exchanges, please do not place a new order through our web site. If you place a new order, your returned item will be treated as a return and may be subject to a restocking fee. If you note which item you would like in exchange, you will receive complimentary shipping for the exchange and will not be charged a restocking fee.

To qualify for a refund, all items must be returned in its original condition, including the hang tags, hangers, packaging, containers, documentation, warranty cards, manuals, and/or accessories. Please do not mark or deface original manufacturer packaging in any manner. We will not accept returns if the item and its packaging is not in its original condition and will return such items to you at your cost. If you reject that return shipment, United Bamboo reserves the right to liquidate the inventory and withhold credit.

We work hard to process returns as quickly as possible. Please allow 10 to 14 days after we receive the item before receiving your exchange, store credit or refund.

At United Bamboo, we strive to provide great customer service. We wish we could accept all exchanges and returns without any questions or limitations, but that is just not possible. Thank you for honoring these exchange and return policies, so that we can continue to provide you a great selection of quality products.

Items purchased from November 15 through December 23 can be returned 14 days from the date of receiving the item, or by January 10, whichever date occurs later. All other conditions of our standard exchange and return policy will apply.

For orders in the continental US, we charge a flat shipping rate of $12 for standard or ground delivery of your order. Please note that with standard or ground shipping, your items may take 5 - 15 business days for delivery. For international orders, we charge a flat shipping rate of $60 for standard international delivery. Delivery times may vary by country. Our flat rate shipping offer may be used in conjunction with a promotional certificate. The flat rate shipping offer excludes certain oversized items and those items will include a statement on their product detail page that state they are not eligible for flat rate shipping.

We reserve the right to change or discontinue our flat rate shipping policy at any time.

Express orders (2nd Day or Overnight delivery) must be shipped to the billing address, credit card authorization and address verification must be received prior to processing, and signature will be required at delivery. Orders placed after 11AM Eastern Standard Time will be shipped out the next business day.

Shipping may be subject to geographic restrictions that apply to particular products.

United Bamboo primarily uses FedEx, UPS and US Postal Service for delivery of your items. Signature will be required for orders over $50; please provide an address with someone available to recieve your package. Once an item is shipped, you will receive an email confirmation and you can then track your order. Packages shipped via US Postal Service display a delivery confirmation only. Detailed tracking information is not available.

If you have been waiting over fifteen business days (three weeks) for your order, and have still not received it, please contact us at help@unitedbamboo.com for assistance.

If an order is returned, refused or unclaimed by the customer due to customer refusal, negligence, absence, or customer providing incorrect shipping information (invalid, unknown or insufficient address), we will attempt to contact you via telephone and/or email to resolve the order. If no response is received, the customer will be charged the appropriate shipping charges and a 20% restocking fee.

Please make sure that the shipping information on your order is correct and that someone will be available to receive and sign for your package. All orders that require re-shipping at the request of the customer, whether for returned, refused, unclaimed, or undeliverable packages, will require an additional re-shipping charge.

These Terms & Conditions apply to the use of the site owned and operated by UB Store Corporation located at http://www.UnitedBamboo.com ("United Bamboo"). The mailing address is 217 Centre Street 6th Floor, New York, NY 10013. All content, graphics, code and software used on or incorporated into this site, and the arrangement or integration of all such content, graphics, code and software, are subject to trademark, service mark, trade dress, copyright and/or other proprietary or intellectual property rights or licenses held by United Bamboo, and all rights thereto are specifically reserved. UnitedBamboo.com, custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of United Bamboo. All other trademarks, service marks, product names and company names or logos used on this site are the property of their respective owners. Permission is granted to copy and print content from this site solely for personal, non-commercial purposes related order placement or shopping with United Bamboo. Any other use of this site, content or information is strictly prohibited, unless written permission from United Bamboo is first obtained. United Bamboo strives to represent its product pictures and descriptions as accurately as possible. However, United Bamboo does not warrant that product descriptions, photos or other content of this site is accurate, complete, reliable, current, or error-free. This site may contain typographical errors or inaccuracies and may not be complete or current. United Bamboo therefore reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, and United Bamboo reserves the right to cancel or refuse any order placed based on incorrect pricing or availability information. If a product offered by United Bamboo is not as described, your sole remedy is to return it in its original and unused condition. We apologize for any inconvenience. This site, products, services, content, software, artwork, data, and information are provided "as is" with all faults. United Bamboo makes no representations or warranties of any kind, whether expressed or implied, with respect to this site, or content or information available on or through this site. Except as otherwise provided under applicable laws, neither United Bamboo nor its corporate affiliates, directors, officers, employees, agents, contractors, successors or assigns of each, shall be liable for any damages whatsoever arising out of, or related to, the use of this site or any other site linked to this site. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if United Bamboo is notified in advance of the potential for any such damages. United Bamboo does not make any representations or warranties about any site you may access through this site. Any such site is independent from United Bamboo and we have no control over, or responsibility with respect to, the information provided or activities undertaken by any such site. A link between United Bamboo and another site further does not mean United Bamboo endorses that site. Certain services offered on or through this site requires that you establish an account with United Bamboo. You are responsible for maintaining the confidentiality of your account information, including your password, and all activity that occurs under your account. You agree to notify United Bamboo immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by United Bamboo or any other user of this site due to someone else using your password or account. You may not use anyone else's password or account at any time. You may not attempt to gain unauthorized access to this site. Should you attempt to do so, assist others in making such attempts, or distribute instructions, software or tools for that purpose, than your account will be terminated. You agree to provide us with accurate, current and complete information about yourself and your billing information as prompted in the registration process. You may update any of your account information at any time through our site. You may not use any automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy, probe, test or monitor any portion of this site or in any way reproduce or circumvent the navigational structure or presentation of this site or to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through this site. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of this site or any of the systems or networks comprising or connected to this site. As a condition of registering with our site or making any purchases of any products and/or services or conduct any transactions, you represent that you have first read our Privacy Policy and consent to the collection, use and disclosure of your information as described in our Privacy Policy. Our Privacy Policy may change from time to time, and as a condition of browsing this site, using any features or making any purchase, you agree that you will first review our Privacy Policy prior to making any initial or subsequent purchases. By establishing an account with us, and each time you make a purchase through our site, you grant permission for United Bamboo to contact you at your e-mail address. To stop receiving our marketing emails, send an email to us at help@unitedbamboo.com or follow the opt-out procedures set forth in such marketing emails. While United Bamboo takes reasonable steps to safeguard and to prevent unauthorized access to your personal information, we cannot be responsible for the acts of those who gain unauthorized access, and we make no warranty, express, implied, or otherwise, that we will prevent unauthorized access to your personal information. In no event shall United Bamboo or its affiliates be liable for any damages (whether consequential, direct, incidental, indirect, punitive, special or otherwise) arising out of, or in any way connected with, a third party's unauthorized access to your personal information, regardless of whether such damages are based on contract, strict liability, tort or other theories of liability, and also regardless of whether United Bamboo was given actual or constructive notice that damages were possible. To purchase any goods and/or services on our site, you must (a) be at least eighteen (18) years of age or the applicable state age of majority, (b) be a natural person (no corporations, partnerships or other legal entities), and (c) be a resident in the 50 states of the United States of America, exclusive of its commonwealths, territories and possessions ("United States"). Prior to the purchase of any goods or services on our site, you must provide us with a valid credit card number and associated payment information including all of the following: (i) your name as it appears on the card, (ii) your credit card number, (iii) the credit card type, (iv) the date of expiration and (v) any activation numbers or codes needed to charge your card. By submitting that information to us, you hereby agree that you authorize us to charge your card at our convenience but within thirty (30) days of credit card authorization. All payments must be made by VISA, MasterCard or American Express. We currently do not accept cash, checks or any other payment form, although in the future we may change this policy. Your card issuer agreement governs your use of your designated card, and you must refer to that agreement and not these Terms & Conditions to determine your rights and liabilities as a cardholder. You, and not United Bamboo, are responsible for paying any unauthorized amounts billed to your credit card by a third party. You agree to pay all fees and charges incurred in connection with your purchases (including any applicable taxes) at the rates in effect when the charges were incurred. Unless you notify United Bamboo of any discrepancies within sixty (60) days after they first appear on your credit card statement, you agree that they will be deemed accepted by you for all purposes. If United Bamboo does not receive payment from your credit card issuer or its agent, you agree to pay all amounts due upon demand by United Bamboo or its agents. You are responsible for paying any governmental taxes imposed on your purchases, including, but not limited to, sales, use or value-added taxes. United Bamboo shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within New York and any other states or localities that it deems is required. Your receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. United Bamboo reserves the right at any time after receipt of your order to accept or decline your order for any reason. United Bamboo further reserves the right any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. Your order will be deemed accepted by United Bamboo upon our delivery of products or services that you have ordered. We may require additional verifications or information before accepting any order. United Bamboo is a reseller to end users and does not accept orders from resellers, exporters, wholesalers, any businesses of any kind or other customers who intend to resell. United Bamboo shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. United Bamboo shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, United Bamboo shall immediately issue a credit to your credit card account in the amount of the charge. By submitting an order through our site, you agree to our Store Policies, including our return and exchange policies, restocking fees, and return exceptions. United Bamboo reserves the right, at any time, to change its prices and billing methods for products or services sold, effective immediately upon posting on the site or by e-mail delivery to you. Product defects must be reported to us within 10 days of receipt. United Bamboo does not want to receive confidential, proprietary or trade secret information through this site (excluding information related to any order you submit). Please note that any information, materials, suggestions, ideas or comments sent to United Bamboo will be deemed non-confidential. And, by submitting any such information, you are granting United Bamboo an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever. However, we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or otherwise are required by law to do so. You agree that United Bamboo may, at its sole discretion and without prior notice to you, terminate your access to this site and your account for any reason, including without limitation: (1) attempts to gain unauthorized access to this site or assistance to others attempting to do so, (2) overcoming software security features limiting use of or protecting any content, (3) discontinuance or material modification of this site or any service offered on or through this site, (4) violations of these Terms & Conditions, (5) failure to pay for purchases, (6) suspected or actual copyright infringement, (7) unexpected operational difficulties, or (8) requests by law enforcement or other government agencies. You agree that United Bamboo will not be liable to you, or to any third party, for termination of your account or access to this site. You agree to indemnify and hold harmless United Bamboo and its parents, sister companies, subsidiaries, affiliates, service providers, other end users, distributors, licensors, officers, directors and employees from any claim or demand, including reasonable attorneys' fees, made by any third party arising out of or related to your violation of these Terms & Conditions, or your violation of any law, regulation or third-party right. The entire risk arising out of the use of this site, the use of any products and/or services offered on or in connection with the site, and/or the use of any content remains with you. In no event shall United Bamboo or its licensors or any of their officers, directors, employees, agents or affiliates be liable for any consequential, incidental, direct, indirect, special, punitive, or other damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of these Terms & Conditions or the use of or inability to use any products, services, and/or content, with the delay or inability to use the United Bamboo site or related services, the provision of or failure to provide products or services, or for any information, software, products, services and content obtained through the site, or otherwise arising out of the use of the United Bamboo site whether based on contract, tort, negligence, strict liability or otherwise even if United Bamboo has been advised of the possibility of such damages. Notwithstanding anything else in these Terms & Conditions or posted on this site, the maximum liability that United Bamboo shall have is limited to any amounts actually paid to United Bamboo by the end user. You assume all risk of loss for shipped products. Order information such as billing or shipping address that is inaccurate or incomplete may result in delays that shall not be the responsibility of United Bamboo. You acknowledge and agree that the limitations of liability, disclaimers of warranties and limited remedies set forth herein represent an inseparable allocation of risk (including, without limitation, in the event of a total and fundamental breach of this terms of use) that is an essential basis of the bargain between the parties. Pursuant to 17 U.S.C. § 512 as amended by Title II of the Digital Millennium Copyright Act (the "Act"), United Bamboo will terminate the account of any customer or vendor who uses his or her privileges to unlawfully transmit copyrighted material without a license, valid defense or fair use privilege to do so. After proper notification by the copyright holder or its agent to United Bamboo and later confirmation through court order or an admission by the customer that an account has been an instrument of unlawful infringement, United Bamboo will terminate the infringing customer's account. United Bamboo may also in its sole discretion decide to terminate a customer's account privileges prior to that time if it has good belief that infringement has in fact occurred. United Bamboo respects the intellectual property of others and we ask other to do the same. If you believe that your copyright has been infringed through the United Bamboo site, please contact us at help@unitedbamboo.com. Please include a statement by you to include a description of the alleged infringing work or material, its location on the site, your contact information, and under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the owner whose exclusive right is allegedly infringed. No delay or failure to act under these Terms & Conditions shall constitute any waiver by United Bamboo of any provision of these Terms & Conditions. If any provision of these Terms & Conditions is invalid or unenforceable under applicable law, it is, to that extent, deemed enforceable to the fullest extent possible (and severable in the event such provision is completely unenforceable) and the remaining provisions of these Terms & Conditions will continue in full force and effect. Any claim under these Terms & Conditions must be brought within one (1) year after the cause of action arises. These Terms & Conditions shall be governed by the laws of the State of New York without regard to, or application of, any conflict of laws provisions. You consent to the exclusive jurisdiction of the state and federal courts sitting in New York County, in the State of New York. These Terms & Conditions are personal to you and may not be transferred, assigned or delegated to anyone. Any attempt by you to assign, transfer or delegate these Terms & Conditions shall be null and void. United Bamboo may freely assign these Terms & Conditions without consent or notice. These Terms & Conditions constitute the complete and exclusive agreement between United Bamboo and you with respect to the subject matter hereof and supersedes all prior oral or written understandings, communications or agreements not specifically incorporated herein. If you have any questions about these Terms & Conditions, the practices of this site or your dealings with this site, please contact us by email at help@unitedbamboo.com.


The privacy of your personal information is important to us. Information about our customers is a vital part of our business, and we do not believe in selling it to others. By visiting United Bamboo (www.UnitedBamboo.com), you are accepting the practices described in this Privacy Policy. This Policy may change from time to time, so please check back periodically.

Our site allows you to buy products, enter contests, receive discounts, fill out surveys, and receive newsletters, emails or other promotional information from us. We use the information that we collect about you to fulfill your product purchases and to create an enjoyable online experience.

From our site, you may visit other merchants through links who may collect and use your personal information. In those cases, the third-party merchant's privacy policy will govern how your information is collected and used. If you would like to learn more, the Federal Trade Commission provides useful information about online privacy on its site (www.ftc.gov).

What We Collect

In order to provide you with an extensive product selection and a great shopping experience, United Bamboo collects two types of information about its visitors: Individual Information and Non-Individual Information. Our primary goal in collecting this information is to fill your order, respond to your requests, communicate with you, and improve our site.

Individual Information

Individual Information refers to information that is specific to you. Personal information is requested when you register and set up an account, order a product, enter contests, fill out surveys, and send us feedback. We store any information that we receive from you. This information might include your name, billing and shipping addresses, telephone number, email address, credit card or other payment information, and product details. With this information, United Bamboo can fill your orders, communicate with you about your order, send you promotional materials, and provide you customer service.

If you contact United Bamboo by telephone, email or letter, we may keep a record of your correspondence or comments. If you report a problem with our site, we may collect such information in a file specific to you. If you contact us through our feedback area or by calling one of our customer service representatives, we may ask for your name, email address and order information to reply to you. If other users or third parties sends us correspondence about your activities or purchases on our site, we may keep the information in a file specific to you.

If you enter a contest, sweepstakes, drawing or other promotion, we may provide entry information, including name, address, email address and age to the company providing the prize or sponsoring the promotion. They may use your Individual Information to send you marketing or promotional materials or other communications.

We may send you emails regarding current promotions, specials and new additions to the site. You may "opt-out," or unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us, or by sending an email to help@unitedbamboo.com. If you agree to receive emails from any of our third party service providers or any third party merchants on our site, you will receive separate emails from them, and information that you choose to disclose to them will be subject to their privacy policy. If you later decide that you no longer want to receive their emails, you will need to follow their specific opt-out instructions.

Non-Individual Information

Non-Individual Information refers to information that, by itself, does not refer to an individual. We gather information about where our customers shop on our site. This information is compiled and analyzed on both a personal and an aggregated basis. This information may include the Web site's Uniform Resource Locator ("URL") that you just came from, which URL you go to afterward, what browser you are using, and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.

On an aggregated basis, we collect anonymous data related to the pages, products, downloads and other content that is sampled, clicked on, streamed, searched for, transferred from and downloaded. We also track customers' traffic patterns throughout their online session, including which pages and information a customer views while using the site and what items they place in their basket or purchase. We use your IP address to diagnose problems with our servers, software, to administer our site, and to gather demographic information.


Like many web sites, we use "cookies" and obtain certain types of information when your Web browser accesses our site. Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

Third Party Agents

We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments, and providing customer service (collectively these companies and individuals are called "agents").

They have access to Individual Information needed to perform their functions, but may not use it for other purposes. For example, we must release your credit card information to the card-issuing bank to confirm payment, and release your address and telephone information to the delivery service to deliver products that you ordered. If customers do not pay us for products ordered, we may submit their account information to a third party collection agency.

Third-Party Sites

Please be aware that our site may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those sites linking from or to our site are not covered by this Policy. These other sites may send their own cookies to users, collect data, or solicit personal information. Please consult the privacy policy of each site. United Bamboo is not responsible for the policies or practices of third parties.

We may run promotions for merchants where you may visit the merchants' sites. In some of those promotions, a window or frame containing the merchant's site may appear. Any time you are in a window, you should assume that your personal information is being collected, used and disclosed in accordance with that merchant's policies. This Policy does not apply to information that you supply to those merchants. Any information that you share with them will be used and disclosed in accordance with that merchant's privacy policy.

On occasion, unaffiliated third parties will "frame" our site in an effort to collect customer information. To ensure your privacy, make sure that your order originates from United Bamboo' site. United Bamboo is not in any manner responsible in the event that you do disclose information to an unaffiliated framing site.

Updating or Correcting Your Individual Information

You have the ability to access and edit the personal information that you provide to us. During the online ordering process you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you to update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. Consequently, you should not expect that all of your Individual Information would be completely removed from our backed-up databases.

Precautions to Protect Against Loss, Misuse, or Alteration of Your Information

In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only the last five digits of your credit card numbers when confirming an order. We transmit the entire credit card number to the appropriate credit card company during order processing.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you are finished using a shared computer.

Within United Bamboo, your information is kept on password protected, limited access servers. Wherever possible and applicable, United Bamboo servers reside behind a corporate firewall that maintains controls on access to the system from both our internal network and the Internet.

Compliance with Service of Process or Law Enforcement

We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms & Conditions and other agreements; or protect the rights, property, or safety of United Bamboo, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. If asked by law enforcement or judicial authorities to provide Individual Information to the appropriate governmental authorities, we will disclose Individual Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation, without prior notice to you. United Bamboo fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we believe to be unlawful.

Children's Privacy

If you are under 18, you may use United Bamboo only with the assistance of a parent or guardian. We do not knowingly collect, use or disclose Individual Information about visitors under 13 years of age. If you are the parent or guardian of a child under 13 years of age and believe that they have disclosed Individual Information to us, please contact us at help@unitedbamboo.com so that we may delete the child's information.

Sale of the Company

United Bamboo reserves the right to disclose your Individual Information in the event that the company is sold, in whole or in part, either as an entire corporate entity or through an asset sale that includes a customer information database. This right is reserved whether or not the customer database is sold independently of any continuing operations of such company.

Conditions of Use, Notices, and Revisions

If you choose to visit United Bamboo, your visit and any dispute over privacy is subject to this Privacy Policy and our Terms & Conditions.

Unless otherwise stated, our current Policy applies to all information that we have about you and your account. If United Bamboo makes changes to any terms or conditions of this Policy, the changes will be posted in this document so that you will always know what information we gather, how we might use that information and to whom we will disclose it. We may change, modify, add or remove portions of this Policy at any time, and any changes will become effective immediately when posted on United Bamboo. We stand behind the promises we make, however, and will never materially change our Privacy Policy to make them less protective of customer information collected in the past without the consent of affected customers.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us by email at help@unitedbamboo.com.